Firestone Complete Auto Care

Carol Ravantti-Lalla 2 months ago

I suspected the freon in my car was low and asked they check it with their machine they said would cost me $10. The man inside said it would take a half hour before they could do it. Fine. Later, he said the machine takes 45 minutes. Fine. He went out to talk to the mechanic. When he came back in, he said they already filled my car with freon. He never asked me if it was something I wanted to do. He said it was going to cost me $379. He said if I didn't want it, they could pump it out. What? That is not how you conduct business. I feel like I was blindsided and scammed. He wouldn't even give me a printout. He said he would email it to me. It's the next day and I still haven't received it. I'm very upset- I feel like I was price gouged. He said business was slow and now I know why. When you cheat the public, they don't return. I will make a formal complaint to corporate.

Ross Humphries 6 months ago

Popped in with a friend who needed an oil change and have to say these guys were most helpful and accommodating. Highly recommend, give them a try.

Ray Fanizza 7 months ago

Manager William was very helpful. This visit was not the first time Will helped me with a tire problem. Very good service from all technicians with at least three visits in the past year. Just in a few short minutes communicating with Will while my tires were being worked on. I was totally comfortable becoming a full customer with my local Firestone Co. In our conversation I decided to apply for a Firestone credit card, with full approval, we talked about the next set of tires for my Camaro. Will gave me three quotes for sets of tires, and I will be back for a set as soon as they are due. Will made a full customer out of me today. So, I give him first the five stars, but I also give all the techs that have helped me over the past year five stars also. Thanks, Will. Good Job!

Robert E Bates 8 months ago

Very rude! My battery was okay at AutoZone they just went to get to charge me 230 dollars for a new battery. Walked my truck battery to there store and ed mobile phone at the same time. See pictures. And also got a soda and chips the second time. Was never treated so bad in my life.

Yeremis Perea 11 months ago

My car A/C stopped working randomly (no cooling). Came into the store yesterday to see if they could help me. Since i arrived close to their closing time Brian - store associate - ensured they could help me and set me up with an appointment for the very next day and gave me a quote. The very next day upon arrival another sales team associate helped greeted me with professionalism and care. Josh - the technician handled my vehicle with care and attention to detail. After running diagnostic on it the issue was going to have to be fixed by the car dealer but somehow Upon putting everything back (AC service) my cooling came back! I am beyond happy with the staff and the fact that I'm able to get back on the this FL heat with cooling. Thanks to the team and Zack for going above and beyond to ensure the customers needs are met or help reassure there is a solution. Highly recommend them.